1. Introduction

Lamb Insurance Agency (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information you provide when you visit our website or request insurance quotes.

2. Information We Collect

We may collect the following types of information:

Personal identifiers — name, email address, phone number, and mailing address.
Insurance-related information — vehicle details (year, make, model, VIN), property details, and coverage preferences.
Communications — messages you send us through the contact form or by phone/email.
Usage data — pages visited, browser type, and general location derived from your IP address, collected automatically via standard web server logs and analytics.

3. How We Use Your Information

We use the information we collect to:

Respond to quote requests and service inquiries.
Provide, improve, and personalize our insurance services.
Contact you by phone, email, or text in accordance with your consent (see TCPA Compliance below).
Comply with legal obligations.
Prevent fraud and maintain website security.

4. TCPA Compliance

We obtain prior express written consent before contacting individuals by phone, text message (SMS), or autodialer.
Consent is collected through our website contact form and is not a condition of purchase.
By opting in, customers agree to receive text messages related to insurance quotes, policy updates, and customer support from Lamb Insurance Agency.
Message frequency varies depending on customer interaction.
Message and data rates may apply.
Reply STOP to opt out or HELP for help.
You may also contact us at calamb@acg.aaa.com for assistance.
We do not sell or share phone numbers with third parties for marketing purposes.
We comply with all applicable TCPA regulations and FCC guidelines.

5. SMS Communications

If you opt in to receive SMS messages from Lamb Insurance Agency, your phone number and consent data will be used solely to send messages related to insurance quotes, policy updates, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

Insurance carriers and underwriters necessary to provide you with a quote or policy.
Service providers who assist us in operating our website (e.g., form processing via Netlify).
Law enforcement or regulatory bodies when required by law.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Quote inquiry data is generally retained for up to 36 months.

8. Your Rights

Depending on your state of residence, you may have the right to access, correct, or delete personal information we hold about you. Florida residents may also have rights under the Florida Digital Bill of Rights. To exercise your rights, contact us at calamb@acg.aaa.com.

9. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may limit some functionality.

10. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Lamb Insurance Agency

Email: calamb@acg.aaa.com